Edit an agent’s dynamic scheduling page

If agents have been configured to create their own schedules using the dynamic scheduling feature, administrators and schedulers can review and edit the schedules that agents request before running the actual schedule.

To review and edit an agent’s dynamic scheduling page:

1. On the toolbar, select Schedules and Planning > My Schedule.
2. Select the agent whose dynamic scheduling page you want to view, and then navigate to the schedule on the day that the agent received the dynamic scheduling event exception.
3. Click the link in the exception to view the page.
4. Review and edit as desired, and then click Submit.

For more information about agent dynamic scheduling, see Dynamic scheduling for agents.