Notify agents

Notify agents by SMS or email when there is important information. This can be used for example to notify agents that more agents are needed in the afternoon and that extra hours are available.

Prerequisites

• You have the Schedules permission.
• You have the Global functions > View schedules permission.
• A product activation key including the SMSLink license is applied.
• The notification settings are configured. See Turn on schedule change notifications.

Page location

Client > Schedules > Open schedule

Procedures

Notify agents via SMS or email

1. Select all agents to send a message to in the Schedule view.
2. Right-click and select Notify agent. A web page is opened where the selected agents are listed.
3. Enter your subject and message.
4. Click Send. Your message is sent to all listed agents in an email or an SMS, depending on the notification settings.

Related topics

• Turn on schedule change notifications
• Send messages to agents
• Configure notifications—Set up and assign notifications for the rest of the Calabrio ONE suite