Team Schedule Task Hours

The Team Scheduled Task Hours report displays a breakdown of the daily time allotted to various activities for the selected team over a selected date range.

Fields in this report

Field	Definition
Assignment Paid	The amount of paid time classified as assignment type work.
Assignment Unpaid	The amount of unpaid time classified as assignment type work.
Break Paid	The amount of paid break time scheduled for the agent during the interval.
Break Unpaid	The amount of unpaid break time scheduled for the agent during the interval.
Closed Paid	The amount of paid closed time scheduled for the agent during the interval.
Closed Unpaid	The amount of unpaid closed time scheduled for the agent during the interval.
Exception Paid	The amount of paid exception time scheduled for the agent during the interval.
Exception Unpaid	The amount of unpaid exception time scheduled for the agent during the interval.
In-Service	The amount of agent in-service time scheduled during the interval for the service queue.
Lunch Paid	The amount of paid lunch time scheduled for the agent for the interval.
Lunch Unpaid	The amount of unpaid lunch time scheduled for the agent for the interval.
Project Paid	The amount of paid project time scheduled for the agent for the interval.
Project Unpaid	The amount of unpaid project time scheduled for the agent for the interval.
Total Paid	The total hours of paid time scheduled for the interval. Total paid + break paid + lunch paid + exception paid + project paid + assignment paid + closed paid
Total Unpaid	The total hours of unpaid time scheduled for the interval.