Facility Planning (Hardware)
The Facility Planning (hardware) report displays the capital items (equipment, furniture, and fixtures) that are projected to be used by the select service queue during the selected date range.
The capital items displayed in this report are configured on the Manage strategic resources page.
In order to run this report, you must already have a strategic forecast generated for the service queue.
How the report is calculated
The number of a capital item to be planned for any given month = (forecasted agent count for the month) × (resource ratio of the base resource to the agent resource) × (resource ratio for this resource).
If there is one supervisor for every 10 agents and one phone for every two supervisors, then the formula to compute the number of phones needed in a month where the forecasted number of agents is 100 is:
100 × (1/10) × (1/2) = 5 phones
The fields that appear in the report depend on the capital items that are configured on the Strategic Resources page. The Month field is required. You cannot customize the order in which the fields appear.