Assigned Exception

The Assigned Exception report displays all occurrences of a selected exception type assigned to selected agents over a selected date range. Exception types are created and maintained on the Manage exception types page (Application Management > Activities > Exception Types).

NOTE   It is possible to have all-day exceptions on dates for which schedules have not yet been run. If that is the case, then the Start, End, and Duration fields for those exceptions will be empty. Once a schedule has been run for those dates, the report will display values in those fields.

Fields in this report

Field	Definition
Agent ID	The agent’s system ID number.
Date	The date of the reported information.
Duration	The length of time an activity lasts.
End	The end of the day or interval, or the end of the period covered by the report.
Entire Day	An exception that lasts the entire work shift.
Exception	The name of the exception.
Start	The start time of the day or interval or the start of the period covered by the report.