Agent Schedule Weekly

The Agent Schedule Weekly report details selected agents’ scheduled activities by week, starting on a selected date.

You can also select which fields to display, except for Agent Name, Agent Number, Arr (arrival time), and Dep (departure time), which are required. By default, all fields are selected.

Fields in this report

Field	Definition
In-Service Hours	The number of hours the agent is scheduled to be in service.
Paid Hours Assignment	The amount of paid assignment time scheduled for the agent for the interval.
Paid Hours Break	The amount of paid break time scheduled for the agent for the interval.
Paid Hours Closed Service	The amount of paid closed service queue time scheduled for the agent for the interval.
Paid Hours Exception	The amount of paid exception time scheduled for the agent for the interval.
Paid Hours Lunch	The amount of paid lunch time scheduled for the agent for the interval.
Paid Hours Project	The amount of paid project time scheduled for the agent for the interval.
Paid Hours Total	The total paid hours for the interval. Paid Hours Total = In-Service Hours + Paid Hours Break + Paid Hours Lunch + Paid Hours Exception + Paid Hours Project + Paid Hours Assignment + Paid Hours Closed Service