Agent Overtime

The Agent Overtime report displays the number of overtime hours worked by selected agents in selected teams or service queues over a selected date range.

You can also select which fields to display, except for Agent Name and Date, which are required. By default, all fields are selected.

Fields in this report

Field	Definition
Duration	The length of time an activity lasts.
End Time	The end time of the day.
Start Time	The start time of the work shift.
Username	The agent’s user name.