View recording reports

For information about the standard QM and WFM reports that come with Calabrio ONE, and for instructions on how to run a standard report, see QM standard reports and WFM standard reports.

NOTE   These standard Calabrio ONE reports show an agent’s current team, not the team the agent belonged to at the time a recording was made. Reports created with Data Explorer and the contacts listed on the Recordings page show the team an agent belonged to at the time the recording was made.