Delete or restore a contact

This topic explains how to delete or restore recorded contacts.

Prerequisites

Page location

Recordings

Procedures

Delete a contact

This procedure moves a contact to the Recycle Bin. You can delete one contact at a time.

  1. Select the contact by clicking its check box on the left side of the Recordings page.
  2. Click Delete ( top right of the page). A confirmation dialog box opens.
  3. Click Delete. The confirmation dialog box closes.

Restore a contact

This procedure moves a contact from the Recycle Bin back to the Recordings page. You can restore one contact at a time.

  1. Click Filter list ( top left of the page). The Filters panel opens.
  2. If the Search Scope filter is not listed in the panel, click Add Filter. The Choose Filters window opens. (If Search Scope is listed, skip to step 5.)
  3. In the Available column, click Search Scope.
  4. Click Update Filters. The Choose Filters window closes.
  5. Click Search Scope and select Recycle Bin Contacts from the drop-down list.
  6. Click Apply. Contacts in the Recycle Bin display.
  7. Select the contact by clicking its check box on the left side of the page.
  8. Click Restore ( top right of the page).

Permanently delete a contact

You can permanently delete one contact at a time.

IMPORTANT   You cannot restore a permanently deleted contact.

  1. Locate the contact in the Recycle Bin (see steps 1–6 under Restore a contact for how to access the Recycle Bin).
  2. Select the contact by clicking its check box on the left side of the page.
  3. Click Permanently delete ( top right of the page). A confirmation dialog box opens.
  4. Click Delete. The dialog box closes.

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