Configure QM for recording

Configuring QM for recording entails the following:

• Set up a connection between Calabrio ONE and one or more ACDs.
• Access the Calabrio ONE Smart Desktop and Calabrio ONE Data Server installers available for your tenant.
• Configure at least one signaling source, one signaling group, one signaling server, one recording group, and your contact center devices.
• Monitor the status of the active and standby signaling and record servers in telephony groups.
• Configure and manage metadata fields in your system.