Log in to Calabrio ONE
The login page allows you to log in using your Calabrio ONE credentials or an external identity provider. Before a user can log in, an administrator has to create an identity for the user in Calabrio ONE. Administrators must navigate to Application Management > User Configuration > Users to create new users.
Prerequisites
- An administrator has created your user identity in Calabrio ONE.
- You have received an activation email from Calabrio Support Services.
Procedures
Activate your Calabrio ONE account
- Follow the link provided in your activation email from Calabrio Support Services. The link directs you to reset your password on the Calabrio ONE login page.
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Enter a unique password that adheres to the password complexity requirements detailed below.
IMPORTANT The link in your activation email can only be used once, and it works for 24 hours. If you were not able to use the link in your activation email follow the troubleshooting procedure Troubleshoot log in issues for Calabrio ONE
Login procedures
Log into Calabrio ONE with your Calabrio ONE credentials
Follow this procedure if your organization does not use an external identity provider.
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Navigate to the Calabrio ONE login page based on your region.
https://login.calabriocloud.com/
https://login-eu.calabriocloud.com/
https://login-aus.calabriocloud.com/
https://login-ca.calabriocloud.com/
- Enter the email address associated with your Calabrio ONE account.
- Click Next.
- Enter the password associated with your Calabrio ONE account.
- Click Next. If successful, you are directed to Calabrio ONE.
Log into Calabrio ONE using your organization’s external identity provider
Follow this procedure if your organization does use an external identity provider.
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Navigate to the Calabrio ONE login page based on your region.
https://login.calabriocloud.com/
https://login-eu.calabriocloud.com/
https://login-aus.calabriocloud.com/
https://login-ca.calabriocloud.com/
- Enter your email address.
- Click Next.
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Click Company Login. You may see Direct Login and Company Login buttons depending on your organization.
NOTE You may be redirected to your organization’s external identity provider to authenticate your session. If so, follow the onscreen prompts to authenticate.
- Enter your password.
- Click Next. If successful, you are directed to Calabrio ONE.
Password complexity requirements
Password complexity requirements are based on Microsoft’s password policy: https://technet.microsoft.com/en-us/library/hh994562.aspx.
The following rules apply when you create or edit a user, or when you change or reset a password.
- Passwords cannot contain any white spaces (blanks).
- Passwords must be at least eight characters long. Minimum length can be configured by an administrator.
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Passwords must contain characters from three of the following four categories:
Category Description Uppercase letters
A–Z
Uppercase unicode characters: http://www.fileformat.info/info/unicode/category/Lu/list.htmLowercase letters
a–z
Lowercase unicode characters: http://www.fileformat.info/info/unicode/category/Lu/list.htmNumbers
0–9
Special characters
The following characters are allowed for a tenant database password: ! # $ % & ( ) , . / : ; = ? @ ^ ` |The following characters are allowed for all other passwords:
! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~
These rules apply only where you configure a password that is controlled by Calabrio ONE. If a user enters a password for an external system that is not controlled by Calabrio ONE, Calabrio ONE will not validate the password (for example, ACD configuration).
NOTE A user can be created without a password (manually or automatically via ACD sync). A user without a password cannot log in. That user must use the “Forgot Password” link and set up a password.
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