Manage shrinkage scenarios

Shrinkage scenarios are applied when forecasts are run. A shrinkage scenario consists of up to 12 shrinkage weeks in a specified order (from the current week, or Week Number 0, to twelve weeks out, or Week Number 11) that are applied to selected service queues when the forecast is run.

Use the Shrinkage Scenarios page to create, edit, or delete shrinkage scenarios.

Create a new shrinkage scenario

  1. Select the option Create a new shrinkage scenario.
  2. Enter a unique name for the scenario in the Name field.

  3. Select the shrinkage weeks for this scenario by moving them from the Available pane to the Assigned pane. You can assign a maximum of 12 weeks (numbered 0–11), with Week 0 being the current week. You can assign the same shrinkage week multiple times, with the week occupying different positions in the numbered list. If a week has no expected shrinkage, assign the No shrinkage week.

    NOTE   If your forecast is for a period longer than 12 weeks, shrinkage Week Number 11 is applied to the balance of the forecast period.

    EXAMPLE   

    The following is an illustration of how shrinkage weeks might be assigned. Note that some shrinkage weeks are repeated and that there is no shrinkage expected in Week 0.

    Assigned Week Number
    No shrinkage 0
    Shrinkage Week B 1
    Shrinkage Week F 2
    Shrinkage Week G 3
    Shrinkage Week A 4
    Shrinkage Week C 5
    Shrinkage Week N 6
    Shrinkage Week M 7
    Shrinkage Week Z 8
    Shrinkage Week K 9
    Shrinkage Week A 10
    Shrinkage Week D 11

  4. Select the service queues that will use this shrinkage scenario when forecasted.

    NOTE   This shrinkage scenario is the default scenario for the service queues you select, although the default can be overridden with another scenario when requesting a forecast. A service queue can be assigned to only one shrinkage scenario. If you assign a service queue to a second shrinkage scenario, the service queue is automatically unassigned from the first shrinkage scenario.

  5. Click Save.

Edit or delete an existing shrinkage scenario

  1. Select the option Edit or delete an existing shrinkage scenario.
  2. Choose the shrinkage scenario you want to edit or delete from the Shrinkage Scenario drop-down list.
  3. Edit the shrinkage scenario as needed, and then click Save, or click Delete to delete it.