Monitor scheduled bulk contact exports

Use the Bulk Contact Export Audit page to monitor the status of scheduled bulk contact exports.

IMPORTANT Calabrio ONE has released an updated version of the bulk contact export audit monitoring page. The monitoring table you see on the page varies depending on if the updated version has been rolled out to your organization.

NOTE You need the View Bulk Contact Export permission to see the exports created by other people in your organization.

A bulk contact export has two stages: the task (optional) and the upload. During the task stage, Calabrio ONE converts files from the format in which they were recorded to the format in which they will be stored in the external storage location.

If you do not set the export to convert files, Calabrio ONE skips this step. During the upload stage, Calabrio ONE moves the files to the external storage location.

Prerequisites

You have configured an external storage location for exported contacts to go to.
You have created a recurring or ad hoc bulk contact export. (Create these on the Recordings page.)

Page location

Application Management > Global > Monitoring > Bulk Contact Export Audit

Procedure

Access exported files

Exported files are located in the Exports folder on your configured storage location:

If you have configured SFTP in your Archive Configuration, the files transfer to that server.
If you have not configured SFTP in your Archive Configuration, the files are stored on your Network Storage location.

The files are ZIP files in CSV format. File names use the following naming convention: <“immediate” or “scheduled”>-<saved search name>-<datestamp>-<timestamp>

Configure network storage on the Storage Profiles page (Application Management > Global > System Configuration > Storage Profiles).

Updated bulk contact export audit monitoring table

Column	Description
Date	The date and time the export was created.
Name	The name given to the export by the person who created it.
Status	The current state of the export job.
Contacts Evaluated	The total number of contacts that Calabrio ONE has processed. Calabrio ONE evaluates the search results to determine which contacts are valid, which means the contacts do have audio to export. The number of contacts evaluated may differ from the number of contacts exported if the results have valid and invalid contacts.
Invalid Contacts	The number of contacts that were deemed invalid after evaluation and are not be submitted for processing. An example of an invalid contact is a contact that does not have media to export.
Contacts Submitted	The total number of contacts submitted for a bulk contact export.
Contacts Exported	The number of files Calabrio ONE has successfully exported to your organization's external S3 bucket.
Job Owner	The name of the person who created the bulk contact export job.

Classic Bulk contact export monitoring audit table

Column	Description
Date	When the export was created.
Name	The name given to the export by the person who created it.
Export Status	The status of the export. NOTE If the status is Failed, the most common reason is problems communicating with the external storage location. Verify that it is possible to transfer files based on the credentials provided with a third-party tool (for example, Filezilla).
Task Count	The number of audio or video files that Calabrio ONE has attempted to convert, including failed conversions.
Tasks Queued	The number of files waiting to be converted to the export file format.
Tasks in Progress	The number of files currently being converted to the export file format.
Tasks Finished	The files that were successfully converted to the export file format.
Uploads Queued	The files that are waiting to be moved to the external storage location.
Uploads Succeeded	The files that were successfully moved to the external storage location.
Uploads Failed	The files that Calabrio ONE was unable to move to the external storage location.