Enable default authentication

By default, user authentication and passwords are managed using Calabrio ONE. In systems that sync with an ACD, users are created and managed in the ACD, although you can still create users in Calabrio ONE (see Manage users).

NOTE   Tenant administrators who have been added by a system administrator can always log in using their Calabrio ONE credentials. This is true even if Calabrio ONE authentication is disabled and another form of authentication (SAML or Active Directory) is enabled.

For system administrators, this selection is read-only.

Enable Calabrio ONE authentication

1. Select Enable Calabrio ONE Authentication.
2. Click Save.