About drawers

A drawer is a pane that is opened and closed by clicking a control in the Agent Schedules page.

There are three drawers available:

• Agent Adherence Details drawer—Displayed by clicking an agent’s name in the Agents list
• Adherence drawer—Displayed by clicking the arrow control (number 1 in the figure) to the right of the Agents list

• Coverage drawer—Displayed by clicking the arrow control (number 2 in the figure) below the calendar bar

  NOTE   The Coverage drawer is not available when the agent schedules are filtered by team.